About Us

We have been creating soap art for over 3 years. We specialize in small batch production, usually less than 20 pounds at a time. Our colors and designs may change from batch to batch, but our high quality will be present in each batch.

Our menu will have some seasonal and/or special products, as well as products being offered year-round. Taking the time to review our products helps to ensure your opinion is heard. Items that have a significant and positive response will be kept on the menu.

Our business is located in Paw Paw, Illinois 61353. We are available Monday-Saturday for questions/concerns. We can be contacted by email at pawpawsoapchef@gmail.com or by phone 815/793-2757. We will do our best to respond within 24 hours.

At this time we will only accept payment through PayPal. Please take the time to make sure your shipping address in PayPal is correct before placing an order. We will not reimburse for orders sent to incorrect PayPal addresses.

Our goal is to provide excellent customer service. That said we’re only human and mistakes do happen. If you receive a damaged item, or the wrong item please contact us within seven (7) days of receiving the item.  In the case of damage, please take 3-4 photographs of the package as well as the item damaged. We will need a copy of those photos to file a claim with the appropriate carrier. If you are unwilling or unable to provide the necessary documentation to assist in filing a claim, we will be unable to reimburse or replace the item for the damage. For an incorrect item, we will need you to keep the item in its original package. We will work quickly to get the problem resolved.

 

Do you have a special need in the future? We can help provide birthday, baby shower, bridal shower, or wedding favors. Please keep in mind we need a minimum of 10 weeks for special orders.

Creating handmade soap
Creating handmade soap