Shipping

All orders are shipping from Paw Paw, Illinois 61353.  If you have any questions regarding your order or shipping please contact us at pawpawsoapchef@gmail.com.

We will ship on Tuesday, Friday and Saturday, except for postal holidays.

At this time, we are only shipping to addresses within the U.S.

Once your order has been received, it will take 5- 7 business days to process.

Please take the time to make sure your shipping address in PayPal is correct before placing an order. We will not reimburse for orders sent to incorrect PayPal addresses. Once your transaction has been completed, you will receive a receipt for your purchase via email.

Our goal is to provide excellent customer service. That said we’re only human and mistakes do happen. If you receive a damaged item, or the wrong item please contact us within seven (7) days of receiving the item.

In the case of damage, please take 3-4 photographs of the package as well as the item damaged. We will need a copy of those photos to file a claim with the appropriate carrier. If you are unwilling or unable to provide the necessary documentation to assist in filing a claim, we will be unable to reimburse or replace the item for the damage. For an incorrect item, we will need you to keep the item in its original package. We will work quickly to get the problem resolved.